LOVE THE IDEA. WILL MY CAT USE IT?
Since we launched, Catipilla has worked closely with a number of vets, cat charities and feline experts to hone our range and create products that are appealing to a cat’s natural instincts. Our products give cats the opportunity for 3-Dimensional exercise and activity, which plays an important role in satisfying their inherent needs. From our own experience, our in-house Catipilla products have become a staple part of our cats lives and are used daily. To give you a sense of this, you can watch YouTube stars Turbo and Jet getting a new Catipilla configuration and you can see for yourself how much the units are used after being installed. We would also recommend that cats are given plenty of opportunity to become familiar with our products when first installed. It can take some time for them to become fully adept at climbing them.
“Cats love being up high. It makes them feel safe, allows them to see what’s going on and give them 3-dimensional opportunities for movement. Catipilla understands cats and provides practical, high-quality solutions for owners to give their cats the pleasure of high-level viewing, as well as providing access points to let them go in and out where the traditional solution of a cat flap is not suitable. For cats and owners who like more options, Catipilla makes great sense.”
Clare Bessant. International Cat Care CEO.
HOW WILL MY CATIPILLA BE DELIVERED IF I ORDER?
For both UK and International delivery, you will receive your product through our tried and trusted delivery partners including: Parcelforce, Hermes, FedEx and UPS
WHEN WILL I RECEIVE MY CATIPILLA ORDER?
We aim to get all orders out on the same week that the order is placed unless the order is placed on a Friday. Please leave between 3-5 working days for domestic shipments, and 6-14 working days for international shipments.
CAN I MOUNT A CATIPILLA ONTO PLASTERBOARD WALLS?
All of our vertical units (Pro, Mini, Scratcher, Tread Plate) can be mounted onto plasterboard walls using specialist wall-plugs which will anchor the product to the wall. These units should be located on batons or studs where possible. Specialised wall-plugs that are used by a number of our customers include the Grip-It range , which can hold over 70Kg. Those wall-plugs can be found here. For horizontal units (High Plate & Hammock) special care and attention will need to be taken during installation to access whether these units are suitable for this type of wall. This is particularly important if you have a heavy cat. A significant amount of torsional (twisting) force will be placed on the mounting screws when the weight of a cat is added. These horizontal units should be located on batons wherever possible, and they will need to be installed properly with specialised wall-plugs.
CAN I MOUNT A CATIPILLA ONTO A WOODEN FENCE?
Yes, providing that the wooden fence is thick enough to take a 5cm screw at the point at which it is secured.
WHAT COUNTRIES DO YOU SHIP TO?
We ship to 20 countries in all – UK, USA, France, Germany, Spain, Belgium, Ireland, Netherlands, Portugal, Poland, Turkey, Canada, Austria, Sweden, Denmark, Italy, Switzerland, Singapore, New Zealand & Australia. For anyone who wants to place an order outside of these countries, please get in touch directly through the ‘Contact’ page so we can explore quotes for individual shipments.
WHERE ARE YOUR MATERIALS SOURCED FROM?
Where possible we source materials from the UK. A small number of materials are imported (e.g. sisal rope) to ensure we obtain the highest quality. All our products are manufactured and assembled in the UK.
HOW DO I MOUNT YOUR PRODUCTS?
We have designed our range in such a way to ensure that the mounting process is as easy as possible. Each product comes with an Instruction Guide and we have created 2 separate videos that will take you through the entire mounting process. For those installing the Catipilla Pro, Mini or individual Pillars, please click here. For those looking to install the High Plate or Hammock, please click here.
ARE YOUR MATERIALS RECYCLABLE?
Our aluminium is sourced from 79% recycled material and is 100% recyclable. Our platforms, plates and outer casings are 100% recyclable. All of our packaging is made from 100% recycled material and is 100% recyclable. Catipilla also runs a paper-free office and we actively work to reduce our energy footprint.
FOR A BESPOKE INSTALLATION, WHAT DISTANCE DO YOU RECOMMEND BETWEEN EACH UNIT BOTH VERTICALLY AND HORIZONTALLY?
The typical vertical distance between each Tread Plate is between 48-58cm. This allows 2 Tread Plates to easily sit on a 1m Pillar that makes up the Catipilla Pro and Catipilla Mini units, whilst ensuring that there is enough space between the Tread Plates to allow a cat to climb. Horizontally, we recommend a 15-35cm space from unit-to-unit, although this is of course dependant on your cat’s ability to jump and their agility.
CAN I CHOOSE THE COLOUR OF MY CATIPILLA PRO?
Our first production run will come in one colour only. This is an idea that we will be developing in the future however.
WHEN WILL THE OTHER MODULES BE AVAILABLE?
We have a number of modules that we want to bring to market at some point in the future but we’re focusing on the Catipilla Pro, Mini, High Plate, Hammock & Scratcher for now. We are open to any ideas you may have, so if you want to see a component or have an idea that you want to share, please don’t hesitate to get in touch.
WHAT WEIGHT WILL YOUR PRODUCTS SUPPORT?
The Tread Plates, Hammock and High Plate have been designed to hold a maximum weight of up to 15kg / 33lbs. The locking mechanism that holds the Tread Plates in place can be adjusted to release at less than that weight though, if you so wish.
WHAT MATERIALS ARE YOUR PRODUCTS MADE FROM?
All of our products are made from high-quality materials that are durable against the elements. Some materials that are common across our range include anodised aluminium, expanded polypropylene, and a UV resistant nylon. The specific materials used in each product can be found in the ‘materials’ section in the individual product pages.
CAN I RETURN MY CATIPILLA ORDER?
You can return any order within 30 days of delivery for a full refund.
WHAT ABOUT HOME SECURITY?
We are very aware how important home security is to everyone and this is vital to the Catipilla design. Firstly, we would never advocate that any window of the home is left open unnecessarily and homeowners should only open windows to let cats in and out as and when they see fit. Furthermore, we have designed the Tread Plates which make up the Catipilla Pro & Mini to support the weight of a domestic cat only. Should anything heavier step on them, they will fail. Catipilla also recommends LockLatch for an additional layer of security. LockLatch provide a safe and secure security option for those owners who want to leave their windows open for cat entry.
WHAT PAYMENT OPTIONS DO YOU HAVE?
We offer payment via PayPal and through most credit & debit cards. We also offer the opportunity to spread the cost of your payments or to defer payment by 30 days using Klarna (see below).
WHAT IS KLARNA?
Klarna is an option available in certain countries that offers different payment options at the checkout process for any order >£35 GBP. Through Klarna we can offer:
- The option to split your purchase into three equal payments. Just enter the credit or debit card details of your choice and make automatic payments every 30 days. No credit checks, no interest and no fees.
- Shop now, pay later. Buy your Catipilla products today but don’t pay for 30 days. No upfront payments and zero interest. Never any interest or fees.
To use either option, a very simple, soft credit check is undertaken by Klarna. This does not leave a record on your credit file that will either impact your credit score or is visible to other lenders.
If Klarna is available in your country, it will appear during the checkout process. If you want to use this facility, follow these steps:
- Step 1 : Select the “Klarna” option you want when you check out
- Step 2 : Enter a few personal details and you’ll know instantly if you’re approved
- Step 3 : Klarna will send you an email confirmation and reminders when it’s time to pay
- Step 4 : You can complete your future Klarna purchases with just one click
We are delighted to offer these payments options to our customers. You’re in safe hands with Klarna with over 80 million shoppers and 190,000 retailers using their trusted service worldwide.
CAN I GET A VAT INVOICE?
Yes of course. Please send an email to firstname.lastname@example.org with your name and order number and we’ll send you a VAT invoice by return.
“If you have any other questions, please get in touch through the Contact page and we would be happy to help.”