Faq's

WHAT WILL I GET IF I ORDER A CATIPILLA PRO?

The Catipilla Pro is our base model and comes with 2 x 1m Catipilla Pillars and 4 Catipilla Tread Plates. Together these form the backbone of most Catipilla designs, which can be tailored however you want. 
 

HOW WILL MY CATIPILLA BE DELIVERED IF I ORDER?

For both UK and International delivery, you will receive your product through the postal service.
 

WHEN WILL I RECEIVE MY CATIPILLA ORDER?

We aim to get all orders out on the same week that the order is placed. Please leave between 3-5 working days for domestic shipments, and 6-8 working days for international shipments. 

 

CAN YOU MOUNT A CATIPILLA ONTO PLASTERBOARD WALLS?

. Yes. Specialised wall-plugs can be bought which anchor the product to any plasterboard wall. Those wall-plugs can be found here

 

WHAT COUNTRIES DO YOU SHIP TO?

We ship to 14 countries in all - UK, USA, France, Germany, Spain, Belgium, Ireland, Netherlands, Canada, Austria, Sweden, Denmark, Italy & Switzerland. For anyone who wants to place an order outside of these countries, please get in touch directly through the 'Contact' page so we can explore quotes for individual shipments. 

 

WHERE ARE YOUR MATERIALS SOURCED FROM?

All of our materials are sourced from the UK and are manufactured in the UK. 

 

ARE YOUR MATERIALS RECYCLABLE?

Our aluminium is sourced from 79% recycled material and is 100% recyclable. Our platforms, plates and outer casings are 100% recyclable. All of our packaging is made from 100% recycled material and is 100% recyclable. Catipilla also runs a paper-free office and we actively work to reduce our energy footprint.

 

CAN I CHOOSE THE COLOUR OF MY CATIPILLA PRO?

Our first production run will come in one colour only. This is an idea that we will be developing in the future however.

 

WHEN WILL THE OTHER MODULES BE AVAILABLE?

We have a number of modules that we want to bring to market at some point in the future but we're focusing on the Catipilla Pro, Mini and High Plate & Hammock for now. We are open to any idea's you may have, so if you want to see a component or have an idea that you want to share, please don't hesitate to get in touch.

 

WHAT WEIGHT WILL YOUR PRODUCTS SUPPORT?

 The Tread Plates, Hammock and High Plate have been designed to hold a maximum weight of up to 15kg / 33lbs. The locking mechanism that holds the Tread Plates in place can be adjusted to release at less than that weight though, if you so wish.

 

CAN I RETURN MY CATIPILLA ORDER?

You can return any order within 30 days of delivery for a full refund. 

 

WHAT ABOUT HOME SECURITY?

We are very aware how important home security is to everyone and this is vital to the Catipilla design. Firstly, we would never advocate that any window of the home is left open all the time and homeowners should only open windows to let cats in and out as and when they see fit. Furthermore, we have designed the Catipilla Tread Plates to support the weight of a domestic cat only. Should anything heavier step on them, they will slowly slide to the bottom of the pillar. By contrast, we believe that a Catipilla is a far securer option than any cat flap, which is inherently weak and always vulnerable to access. 

 

If you have any questions, please get in touch through the ‘Contact’ page and we would be happy to help.
— Catipilla