Faq's

 

CAN I BUY A CATIPILLA PRO NOW?

Not yet. However, we expect our first products to be available by September 2017. If you would like to be one of the first people in the world to own a Catipilla, you can pre-order now.

 

WHAT WILL I GET IF I PRE-ORDER A CATIPILLA PRO?

The Catipilla Pro is our base model and comes with 2 x 1m Catipilla Pillars and 4 Catipilla Tread Plates. Together these form the backbone of most Catipilla designs, which can be tailored however you want. 
 

HOW WILL MY CATIPILLA BE DELIVERED IF I PRE-ORDER?

For both UK and International delivery, you will receive your product through the postal service. 
 

WHEN WILL I RECEIVE MY CATIPILLA PRE-ORDER?

We aim to deliver the first batch of products by September, 2017. There are a number of challenges in any production run but we are confident that we have the necessary plans in place to meet this delivery timescale.

 

WHERE ARE YOUR MATERIALS SOURCED FROM?

All of our materials are sourced from the UK and will be manufactured in the UK. Our manufacturer has an IPPC permit issued by the UK Environment Agency and they have signed up to the Climate Change Levy agreement through ALFED, thus ensuring their continued commitment to energy reduction.

 

ARE YOUR MATERIALS RECYCLABLE?

Our aluminium is sourced from 79% recycled material and is 100% recyclable. Our platforms, plates and outer casings are 100% recyclable. All of our packaging is made from 100% recycled material and is 100% recyclable. Catipilla also runs a paper-free office and we actively work to reduce our energy footprint.

 

CAN I CHOOSE THE COLOUR OF MY CATIPILLA PRO?

Our first production run will come in one colour only. This is an idea that we will be developing in the future however.

 

WHEN WILL THE OTHER MODULES BE AVAILABLE?

We have a number of modules that we want to bring to market at some point in the future but we are focusing on the Catipilla Pro, Mini and High Plate & Hammock for now. We are open to any idea's you may have, so if you want to see a component or have an idea that you want to share, please don't hesitate to get in touch.

 

WHAT WEIGHT WILL THE TREAD PLATES SUPPORT?

 The Tread Plates have been designed to hold a maximum weight of up to 10kg / 22lbs. The locking mechanism that holds the tread plates in place can be adjusted to release at less than than weight though, if you so wish.

 

CAN I RETURN MY CATIPILLA ORDER?

You can return any order within 14 days of delivery for a full refund. 

 

WHAT ABOUT HOME SECURITY?

We are very aware how important home security is to everyone and this is vital to the Catipilla design. Firstly, we would never advocate that any window of the home is left open all the time and homeowners should only open windows to let cats in and out as and when they see fit. We designed the Sitting Plate module to allow cats to sit outside the window when they wish to come in. We have also designed the Catipilla Tread Plates to support the weight of a domestic cat only. Should anything heavier step on them, they will slowly slide to the bottom of the pillar. By contrast, we believe that a Catipilla is a far securer option than any cat flap, which is inherently weak and always vulnerable to access. 

 

If you have any questions, please get in touch through the ‘Contact’ page and we would be happy to help.
— Catipilla