Faq's

WHAT WILL I GET IF I ORDER A CATIPILLA PRO?

The Catipilla Pro is our base model and comes with 2 x 1m Catipilla Pillars and 4 Catipilla Tread Plates. Together these form the backbone of most Catipilla designs, which can be tailored however you want. 
 

HOW WILL MY CATIPILLA BE DELIVERED IF I ORDER?

For both UK and International delivery, you will receive your product through the ParcelForce postal service.
 

WHEN WILL I RECEIVE MY CATIPILLA ORDER?

We aim to get all orders out on the same week that the order is placed unless the order is placed on a Friday. Please leave between 3-5 working days for domestic shipments, and 6-8 working days for international shipments. 

 

CAN I MOUNT A CATIPILLA ONTO PLASTERBOARD WALLS?

. Yes. Specialised wall-plugs can be bought which anchor the product to any plasterboard wall. An example product used by a number of our customers is the Grip-It range, which can hold over 70Kg. Those wall-plugs can be found here.

 

WHAT COUNTRIES DO YOU SHIP TO?

We ship to 15 countries in all - UK, USA, France, Germany, Spain, Belgium, Ireland, Netherlands, Portugal, Canada, Austria, Sweden, Denmark, Italy & Switzerland. For anyone who wants to place an order outside of these countries, please get in touch directly through the 'Contact' page so we can explore quotes for individual shipments. 

 

WHERE ARE YOUR MATERIALS SOURCED FROM?

All of our materials are sourced from the UK and are manufactured in the UK. 

 

HOW DO I MOUNT YOUR PRODUCTS?

We have designed our range in such a way to ensure that the mounting process is as easy as possible. Each product comes with an Instruction Booklet and we have created 2 separate videos which will take you through the entire mounting process. For those installing the Catipilla Pro, Mini or individual Pillars, please click here. For those looking to install the High Plate or Hammock, please click here.  

ARE YOUR MATERIALS RECYCLABLE?

Our aluminium is sourced from 79% recycled material and is 100% recyclable. Our platforms, plates and outer casings are 100% recyclable. All of our packaging is made from 100% recycled material and is 100% recyclable. Catipilla also runs a paper-free office and we actively work to reduce our energy footprint.

 

FOR A BESPOKE INSTALLATION, WHAT DISTANCE DO YOU RECOMMEND BETWEEN EACH UNIT BOTH VERTICALLY AND HORIZONTALLY?

The typical vertical distance between each Tread Plate is between 48-58cm. This allows 2 Tread Plates to easily sit on a 1m Pillar that makes up the Catipilla Pro and Catipilla Mini units, whilst ensuring that there is enough space between the Tread Plates to allow a cat to climb. Horizontally, we recommend a 15-35cm space from unit-to-unit, although this is of course dependant on your cat’s ability to jump and their agility. 

CAN I CHOOSE THE COLOUR OF MY CATIPILLA PRO?

Our first production run will come in one colour only. This is an idea that we will be developing in the future however.

 

WHEN WILL THE OTHER MODULES BE AVAILABLE?

We have a number of modules that we want to bring to market at some point in the future but we're focusing on the Catipilla Pro, Mini and High Plate & Hammock for now. We are open to any idea's you may have, so if you want to see a component or have an idea that you want to share, please don't hesitate to get in touch.

 

WHAT WEIGHT WILL YOUR PRODUCTS SUPPORT?

 The Tread Plates, Hammock and High Plate have been designed to hold a maximum weight of up to 15kg / 33lbs. The locking mechanism that holds the Tread Plates in place can be adjusted to release at less than that weight though, if you so wish.

 

WHAT MATERIALS ARE YOUR PRODUCTS MADE FROM?

All of our products are made from high-quality materials that are durable against the elements. Some materials that are common across our range include anodised aluminium, expanded polypropylene, and a UV resistant nylon. The specific materials used in each product can be found in the ‘Additional Info’ section within the individual product pages.

CAN I RETURN MY CATIPILLA ORDER?

You can return any order within 30 days of delivery for a full refund. 

 

WHAT ABOUT HOME SECURITY?

We are very aware how important home security is to everyone and this is vital to the Catipilla design. Firstly, we would never advocate that any window of the home is left open unnecessarily and homeowners should only open windows to let cats in and out as and when they see fit. Furthermore, we have designed the Catipilla Tread Plates to support the weight of a domestic cat only. Should anything heavier step on them, they will slowly slide to the bottom of the Pillar. Catipilla has also teamed up with LockLatch, who provide a safe and secure security option for those owners who want to leave their windows open for cat entry. 

 

If you have any questions, please get in touch through the ‘Contact’ page and we would be happy to help.
— Catipilla